Frequently Asked Questions & Answers

Questions once transport is arranged:

Q:  Can I put personal items in the vehicle?

A:  No. To keep for a safe and secure transport we advise against any personal items being left in your vehicle. Our insurance only covers your vehicle, we cannot be responsible for items that become lost or damaged during transport.

Q: What forms of payment do we accept?

A: We accept MasterCard, Visa, cashier’s check, E-Check, and cash. For credit card payments, we require the cardholder signature on file. You can access and complete our Long Haul Specialty Transport, Inc. Credit Card Authorization and Payment Form and sign right from your phone or computer using the electronic signature or can print out the form, sign it and email it to This email address is being protected from spambots. You need JavaScript enabled to view it.. We also have an Easy Payment Plan (EPP) for those who are able to schedule their vehicle transport farther in advance. This would allow us to take payments toward your total bill by lowering your total amount owed prior to pick-up of your vehicle. All vehicle transport must be paid in full prior to pick-up and delivery.

Q: How can I prep my vehicle for transport?

A: Before having your vehicle shipped you want to ensure there is enough fuel to drive on and off the trailer; we recommend at least a quarter of a tank. You will also want to clean your vehicle (inside & out), so we can easily and accurately inspect your vehicle during the pre-loading inspection. If your car is dirty and we are unable to inspect certain areas accurately, it becomes harder to prove if transport damage occurred or not because the inspection will say “to dirty to inspect”. You also want to ensure you have taken your EZ-Pass or other toll transmitters out of your vehicle along with any valuables.

Q: What do you do to ensure the vehicle isn’t damaged during transport?

A: We carefully look over your vehicle before it’s loaded onto our trailer; notating any scratches, dings, dents, etc. We never use chains to secure your vehicle for transport. We only use nylon tie-downs to secure your vehicle. The straps go over the tire, never touch the frame or chassis and will be secured to the L-track & E-track system in our trailer. We also have padded axle straps, which can be used to secure vehicles to our D-ring system, when needed and appropriate for safe and secure transport. During transport, we will check the tightness of the straps multiple times to make sure everything is secure. We also use seat covers, steering wheel covers and floor mats to protect your vehicles interior, as well as coverings over your vehicle to protect the outside.


Questions about Long Haul Specialty Transport, Inc. services:

Q: Do you transport motorcycles?

A: Yes, enclosed transport is available for motorcycles including motorcycles with sidecars, trikes or custom motorcycles. They can be transported as long as they roll. Motorcycles do not need to be crated or boxed. We use soft nylon tie-downs to secure your bike to the L-track & E-track system in our trailer.

Q: Do you offer open vehicle transport?

A: No. We only offer enclosed vehicle transport due to risks and damage that can occur during open vehicle transport.

Q: What insurance do you carry?

A: $1 million per occurrence/$2 million aggregate of full coverage insurance with an additional $100,000 of cargo insurance.


Questions about the vehicle transport industry:

Q: Why should I choose an enclosed vehicle transport?

A: The most significant benefits with enclosed vehicle transport is that the vehicle is inside away from the elements, there’s greater security, a soft tie down system gives more peace of mind as there is no hardware near the vehicle itself, and reputable enclosed auto transport companies are the most skilled and careful in the vehicle transport industry.

Q: Is dealing directly with a specialty vehicle transporter, with its own driver, more preferable than working with a company who is a broker and may farm out shipping to other trucking companies?

A: Dealing with the direct carrier allows customers to get exact answers regarding vehicle handling, timing, and most importantly, driver contact information. When you deal directly with the carrier, they do not broker out your business, so the customer knows exactly who is transporting the vehicle and with what type of equipment. Long Haul Specialty Transport, Inc. does not contract or broker any of our business; we transport all vehicles we book with our driver and our truck. 

Q: Enclosed carriers are known to have higher costs than open carriers but what would you tell a classic car owner about the added value they get with an enclosed carrier?

A: There is greater security, no exposure to the elements, higher insurance coverage, quicker delivery times, more competent drivers, better equipment, and the ability to ship additional parts, if needed.

Q: What specific transport trailer features should vehicle owners look for to help avoid damage during loading, transport and unloading?

A: Customers should look for appropriate loading ramps, drip barriers in between decks (if it is a stacking trailer), nylon wheel saddles for tie downs, plastic covers for the seat, floor mats and steering wheel, along with at least a cloth cover for your vehicle.

Q: What is the cheapest vehicle transportation service?

A: The cheapest vehicle transportation services are open vehicle transport companies. You can find these companies on websites like uship.com. These are companies with a smaller customer base who are bidding for your business. These competitive companies offer some of the lowest costs for transporting your vehicle, but they also carry the most significant risk to your vehicle. Some of those risks are exposure to the elements, debris, and other road hazards. These companies also tend to have significantly less insurance coverage, less experienced drivers, and they typically use chains to secure your vehicles.

Q: What’s the best way to ship a vehicle?

A:  We know and understand the worries of using lesser vehicle transport companies. You can rest easy knowing you will be in good hands when using our transport service combined with our top-of-the-line enclosed trailer. This makes us the best way to ship your vehicle.